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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13206
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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The printer reports a paper jam even though there is no

Customer Question

The printer reports a paper jam even though there is no evidence of paper jammed in the printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: my printer model is brother MFC-J65200W Professional series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am printing from a dell pc approximately five years old. I am not sure of the operating system.
JA: How long has this been an issue? What happened right before this popped up?
Customer: The issue occurred about 20 minutes ago. There was a troubleshoot warning on my computer concerning the printer. I successfully printed information 2 hours ago. The printer continues to insist that there is paper jam front and rear even though there is no paper jammed in the system
JA: Anything else you want the printer expert to know before I connect you?
Customer: No. Only that I am unfamiliar with the workings of computers and technology in general, so will require explanations expressed in simple terms.
Submitted: 5 months ago.
Category: Printers
Expert:  Dustin replied 5 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 5 months ago.

This could be a printhead position or paper path sensor error.. So lets methodically go through the steps on this page, and it should solve the issue.

Let me know whether or not this fixes the issue, thank you.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.