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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I will try again. My Epson XP-820 will not allow me to use

Customer Question

Hi John,
JA: What's the make/model number of your printer? How old is it?
Customer: i will try again. My Epson XP-820 will not allow me to use cassette 2 for letter size paper. It keeps saying that cassette 1 is out of paper. Thanks for your help, Larry
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: iPad with the latest operating system.
JA: How long has this been an issue? What happened right before this popped up?
Customer: The problem is several weeks old. I do not remember any other problem, it worked ok and then it won't use the 8.5 by 11 paper tray.
JA: Anything else you want the printer expert to know before I connect you?
Customer: That is all I can add at this time. Thanks, Larry
Submitted: 6 months ago.
Category: Printers
Expert:  crash2199 replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 6 months ago.

Do you have paper in cassette 1?

Customer: replied 6 months ago.
Expert:  crash2199 replied 6 months ago.

When you are printing -- Do you have it setup to print out of cassette 2? It sounds like you are trying to print to cassette 1 so it is looking for the wrong paper size

Customer: replied 6 months ago.
I set it up for cassette 2 but it defalts to cassette 1
Expert:  crash2199 replied 6 months ago.

When you are in the print preview, do you have it set to go to cassette 2?