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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer won't print black ink anymore! Epson wf-2630, The

Customer Question

My printer won't print black ink anymore! Epson wf-2630
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: The WF-2630 and it's less than a year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac - os10 Yosemite
JA: How long has this been an issue? What happened right before this popped up?
Customer: It hasn't been working for months, but I didn't need it at the time. Now I need it for work and thought by changing the cartridge it might work but no luck. I printed stuff fine for about 3 weeks and then one day it started having a hard time feeding paper through & the black ink was no longer showing up
JA: Anything else you want the printer expert to know before I connect you?
Customer: Don't think so
Submitted: 6 months ago.
Category: Printers
Expert:  Louie replied 6 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, let's try check and review the basics; has a nozzle check been done?

Customer: replied 6 months ago.
No problem. How do I do a nozzle check?
Expert:  Louie replied 6 months ago.

Can you please try the nozzle check? ...please click HERE.

Customer: replied 6 months ago.
I've done this several times tonight. No improvement at all. Keeps printing out spotty with zero grey color. Just yellow, cyan and magenta
Expert:  Louie replied 6 months ago.

And have you done also the print head cleaning?

Customer: replied 6 months ago.
I've dont the print head cleaning about 5 times tonight and then do the nozzle test and it comes out like this every time...
Customer: replied 6 months ago.
Expert:  Louie replied 6 months ago.

Appreciate these additional information; very significant.

Would you be comfortable working on the inside of the printer? ...working on and/or removing the print head?

Customer: replied 6 months ago.
I'm super clumsy so I feel like I'd break something. My Bf will be here tomorrow and would probably be good with that. Is it possible to pick up our conversation tomorrow?! Sorry I don't know how this works.
Customer: replied 6 months ago.
Didn't mean to send that last photo, but that's the status sheet.
Expert:  Louie replied 6 months ago.

Yes of course; tomorrow or when conveniently able.

Perhaps if I would provide you with LINKs to video tutortials to provide insight.

Click HERE, HERE and HERE.

Please post back how things turned up and/or should additional information be needed.

Customer: replied 6 months ago.
Okay. Thank you for your time! I will check those links tomorrow and get back with you.
Expert:  Louie replied 6 months ago.