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I have Brpotjher MFC 8910DW. I use a Mac. Just got a new…

Customer Question
I have Brpotjher MFC...

I have Brpotjher MFC 8910DW . I use a Mac. Just got a new compiuter, It still prints fine, however with the new computer it prints on BOTH sides of the page, which I do not want. How do I fix this on the new computer?

Technician's Assistant: What's the make/model number of your printer? How old is it?

Brother MFC 8910DWW. About 2 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

MacBook pro . Sierra . v. 10.12.2

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
2/3/2017
Technician: Ashik, Technician replied 1 year ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 12,536
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The duplex printing setting is ON and that is why it is printing on both side. First of all, go to this website and download and install this --> http://download.brother.com/welcome/dlf102951/Brother_PrinterDrivers_MonochromeLaser_1_2_0.dmg

Also, install this --> http://download.brother.com/welcome/dlf102901/Brother_ScannerDrivers_1_10_7_0c.dmg

Then go to Apple > System Preferences > Print and Scan. Then delete your printer in there. Then add it back.

Now, open application with your document that you want to print, then in Print window, click Layout under Preset and you should be able to disable double-sided or duplex printing.

Does it work ?

Please let me know if that didn't work, so we can continue troubleshooting

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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Customer reply replied 1 year ago
No
Customer reply replied 1 year ago
I will call Brother directly. Please do NOT bill me
Technician: Ashik, Technician replied 1 year ago

Sorry for the delay. I can continue to help you if you want.

If you don't want to continue, please contact customer support to cancel this question.

Best Regards,

Ashik

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