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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The scanner won't work. It's a canon not sure of the model.

Customer Question

The scanner won't work.
JA: What's the make/model number of your printer? How old is it?
Customer: It's a canon not sure of the model.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC about 5 years old.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine then got a message saying the drivers were properly downloaded.
JA: Anything else you want the printer expert to know before I connect you?
Customer: It's a canon MX360
Submitted: 5 months ago.
Category: Printers
Expert:  ITCris replied 5 months ago.

Hi there, I am Cris and will be glad to assist you.

Have you reinstalled the driver/software for your printer?

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