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Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 2526
Experience:  IT Manager at Wood Group PSN
94743361
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My printer keeps squeaking when a new page feeds in. I have

Customer Question

My printer keeps squeaking when a new page feeds in. I have a workforce 7610 printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is approximately 2.5 years old. WF-7610
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac and on latest operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: I can't remember. Its being doing it I think since I bought a new box of paper. Maybe 6 weeks. I thought it would correct itself but haven't had time to do anything with it over xmas and new year.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Does it need any maintenance from me? It seems to be quite slow sometimes
Submitted: 7 months ago.
Category: Printers
Expert:  Kris R replied 7 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 7 months ago.

Hi,

Had the rollers ever been replaced in it?

Customer: replied 7 months ago.
No.
Customer: replied 7 months ago.
Only the ink cartridges.
Expert:  Kris R replied 7 months ago.

The only way to fix this issue is to get the rollers replaced.

It would be around $199 for it to be sent back

Customer: replied 7 months ago.
To whom do I send it to be fixed as I live in queenstown New zealand.
Expert:  Kris R replied 7 months ago.

Who did you buy it from?

Do you have the serial?

I'd be happy to find out for you.

Customer: replied 7 months ago.
Purchased at Harvey Norman Ltd Dunedin. serial no s9my005957
Expert:  Kris R replied 7 months ago.

How long ago was it purchased?

Customer: replied 7 months ago.
2.5 years ago.
Customer: replied 7 months ago.
I would have to go to check if we had an extended warranty but it probably doesn't come under that.
Customer: replied 7 months ago.
I will check out a few places here and in Dunedin if they can check the rollers for me.
Expert:  Kris R replied 7 months ago.

What did it cost you?

Customer: replied 7 months ago.
About $250 brand new. I have to go now. If you have some places I can get checked, please let me know.
Expert:  Kris R replied 7 months ago.

Will do

If you could rate me at the top right for my time

Customer: replied 7 months ago.
Can do. I will leave this open for you to send me any repair places near to where I live. Thanks
Expert:  Kris R replied 7 months ago.

OK ~~~~~~~~~~