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Ask ITCris Your Own Question
ITCris, Technician
Category: Printers
Satisfied Customers: 6367
Experience:  Experience of Installation & Repairs on Printers 6 years.
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I am just trying to scan a document to attach to a g-mail

Customer Question

Hi Pearl. I am just trying to scan a document to attach to a g-mail e-mail and do not know how to choose "Scan to" option
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: It is an HP Officejet 4500
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: an HP Omni220xt
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never used the sacnner to create a document to e-mail so it is all new to me and I cannot find instructions - I got it all in November 2011
JA: Anything else you want the printer expert to know before I connect you?
Customer: Right now, no - thank you
Submitted: 6 months ago.
Category: Printers
Expert:  ITCris replied 6 months ago.

Hi there, I am Cris and will be glad to assist you.

You can open the HP Scan software and scan the document as a PDF. Then save it to your PC, once you save it you can compose a new email and attach the file. That would be the best way to scan and send attachment as email.

Let me know if you have any further questions or if you need remote support with the above instructions. Please take a moment to rate my service and submit at the top.