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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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PixmaPro 9000 II won't print glossy 5 x 7 that it did

Customer Question

PixmaPro 9000 II won't print glossy 5 x 7 that it did before
JA: What's the make/model number of your printer? How old is it?
Customer: Canon PIXMA PRO 9000 II about four years old but not used much. Last time used before today was July of 2015
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 7 Professional from PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: The last time I used it was July of 2015 and just started today
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Printers
Expert:  Sudipto replied 6 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 6 months ago.

Can you tell me, what is happening, when you try to print?

Customer: replied 6 months ago.
I get two messages. One says there is "a jam" and the other tells me that "the paper is shorter than the specified size" (which it is not). It then tells me that if the paper is the correct size then "uncheck detect paper width in the Custom settings dialogbow". I can print 8 1/2 x 11 both glossy and matte though.
Customer: replied 6 months ago.
Tell me what it is first, please.
Expert:  Sudipto replied 6 months ago.

Are you online?

Customer: replied 6 months ago.
I am but getting read for dinner (east coast)
Expert:  Sudipto replied 6 months ago.

OK, no problem we can continue later.