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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm trying to scan some documents HP Officejet J4680 printer

Customer Question

I'm trying to scan some documents HP Officejet J4680 printer but it's not scanning and is instead blinking on phial
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 2 years old 2 1/2 years old. but it scanned for me yesterday
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell inspiron. the same that I used yesterday
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 2 hours now
JA: Anything else you want the printer expert to know before I connect you?
Customer: I would just like you to resolve this issue for me. I have important papers to scan and send off tonight please
Submitted: 9 months ago.
Category: Printers
Expert:  Electronics Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 9 months ago.

Did the scanner work ok previously for you?

Are you scanning to file or sending to email?

What operating system are you using on your computer?