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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19344
Experience:  5+ years as Tech
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I have a WF-2660 and it's gobbling up just the Cyan ink

Customer Question

I have a WF-2660 and it's gobbling up just the Cyan ink cartridges. The others are fine.Please help. Thanks.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: It's the Epson WF-2660. I'm using 220xl cartidges.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It's a HP Pavilion PC running on Windows 8.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only a couple of days. Nothing happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nope
Submitted: 7 months ago.
Category: Printers
Expert:  crash2199 replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 7 months ago.

Does it use the Cyan ink when you are not printing in color? How do you know it is using a lot of the Cyan?

Customer: replied 7 months ago.
No. I know because the printer keeps telling me to replace the cyan cartridge. When I remove the cartridge and shake it I don't here anything. it's getting expensive.
Expert:  crash2199 replied 7 months ago.

You mentioned that you have to keep replacing the Cyan cartridge. How often do you have to replace it?

Are you printing a lot of color documents? Even though you might not be using blue, the cyan cartridge will mix with other colors to form different colors.

Customer: replied 7 months ago.
No on the color front. Now it's every 100 pages. As I said, the other cartridges are fine.
Expert:  crash2199 replied 7 months ago.

The 220XL allows up to 450 pages to be printed. It can require replacement every 100 pages if the printing is very heavy in color or cyan related colors.

Customer: replied 7 months ago.
It's definately not cyan heavy. Just to save time here, should I just print in gray tones.
Expert:  crash2199 replied 7 months ago.

Sure; you can print in gray tones (grayscale) which will not use any Cyan.

Customer: replied 7 months ago.
Swell. Thanks a pant load. Goodbye.
Expert:  crash2199 replied 7 months ago.

You're welcome!

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