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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Problem with the printhead oxc19a0023, Officejet Pro 6839 3

Customer Question

problem with the printhead oxc19a0023
JA: What's the make/model number of your printer? How old is it?
Customer: Officejet Pro 6839 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just became an issue. I printed an email with no trouble. Within a minute I attempted to print a second email & got "problem with printhead"
JA: Anything else you want the printer expert to know before I connect you?
Customer: I get the same message when trying to use the copier. All ink cartridges are new & installed after receiving "problem with printhead" message
Submitted: 8 months ago.
Category: Printers
Expert:  Sudipto replied 8 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 8 months ago.

Did you try to hard reset the printer by unplugging it for 10 mins?