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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 18957
Experience:  5+ years as Tech
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IHAVE A CANON PIXMA 100 WHICH IS 1 MONTH OLD. I TOUCH THE ON

Customer Question

iHAVE A CANON PIXMA 100 WHICH IS 1 MONTH OLD. I TOUCH THE ON SWITCH AND IT DOES NOT COME ON. I HAVE RESEATED THE CONNECTION AND SWITCHED OUTLETS BUT STILLNO POWER. hELP
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: NOTHIS IS THE FIRST TIME. iT IS JUST ABOUT ONE MONTH OLD
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC WINDOWS 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: JUST THIS AM. I USED IT YESTERDAY AFTERNOON
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 6 months ago.
Category: Printers
Expert:  crash2199 replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 6 months ago.

If the printer will not power on at all then there is not much troubleshooting that can be performed. The good news is that the printer is still under warranty and it can be replaced for you. Please call 1-***-***-**** and let them know that your printer will not power on and that you have tried different outlets.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.