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Richard, Technician
Category: Printers
Satisfied Customers: 37548
Experience:  Printer and scanner problem resolver for over 15 years
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My printer is out of date with my computer. I bought and

Customer Question

Hi, my printer is out of date with my computer. I bought and used them together but have upgraded the operating system on my computer and now my printer won't connect. Can I upgrade
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is an MX700
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT HAS BEEN AN ISSUE SINCE THE BEGINNING OF this last year when I first upgraded to a SIERRA os. As you can tell I don't print very much mostly at tax time.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I can't think of anything.
Submitted: 8 months ago.
Category: Printers
Expert:  Eric Ewing replied 8 months ago.

Hi! I'm Eric, a computer expert who's been paired with you through I'm reviewing your question now, and will return w/ an answer soon!

Expert:  Richard replied 8 months ago.

Can you tell me how the computer is connecting to the printer? Via wireless or a USB cable?

Please let me know

Customer: replied 8 months ago.
USB cable
Expert:  Richard replied 8 months ago.


Can you connect it please to a different USB port on the computer and tell me if it then works

Let me know the results please