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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to scan and email that scan. It doesn' work with

Customer Question

hey I am trying to scan and email that scan. It doesn' work with windows fax and scant
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: new, it is a Pixma MG5700 series all in one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: first time I have tried. docs have been scanned and are now in my computer. set mentions MP set up?
JA: Anything else you want the printer expert to know before I connect you?
Customer: can I send directly from printer after scanning or how do I email from my computer when Windows fax and scan doesn't work?
Submitted: 7 months ago.
Category: Printers
Expert:  crash2199 replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 7 months ago.

When you installed your printer, you should have installed IJ Scan Utility program with it.

Click on Start and type in Scan and you should see the program listed. Do you see it?