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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot use the scan to computer function because it says

Customer Question

I cannot use the scan to computer function because it says webscan has been turned off
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP Officejet Pro 8600 Premium
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Dell Laptop I'm using Microsoft 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I got a new laptop around October 2016. It has not been work since then. My husband's computer (also hooked up to that printer) works.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I think that will do it.
Submitted: 7 months ago.
Category: Printers
Expert:  Elgin Vega replied 7 months ago.

Hi, my name is***** will try my best to help you with this request.

Have you try to reinstall the printer?