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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It won't print, Less than a year - MX492, Mac - where do I

Customer Question

It won't print
JA: What's the make/model number of your printer? How old is it?
Customer: Less than a year - MX492
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac - where do I look to find out what system I am using
JA: How long has this been an issue? What happened right before this popped up?
Customer: It worked fine - then I had difficulties with my provider. That was solved. It I never checked to see if my printer worked
JA: Anything else you want the printer expert to know before I connect you?
Customer: Right now, I would just like it to print - we will worry about faxing etc later
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.


I'm sorry about the issue. Is there any error or message when printing?

Do you mean your internet service / internet modem / router device had issue recently?

Is the printer connected to the computer with a (USB) cable? Or is the connection wireless?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

What's the make / model of your internet modem / router device?

Please reply at the box below. Thank you,