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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP envy 4520 printer and I can't get past the front

Customer Question

I have a HP envy 4520 printer and I can't get past the front control panel that asks for a language. It is set up so I can print off the computer but I can't copy
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Less than 1 month 4520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Microsoft. Like I said I can print from my computer thru it but the front panel doesn't come on
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I got it
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Printers
Expert:  crash2199 replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 9 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug the power cord back in and power it on.

Do you still have the issue?