How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I bought my HP Envy 5530 on 09/02/15. and I bought your

Customer Question

I bought my HP Envy 5530 on 09/02/15. and I bought your program that automatically monitors your ink supply and sends you a replacement. I received one shipment last year. Now my ink supply is (tri-color) and I have not received a replacement. What can I do?
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HPENVY 5530, purchased on 09/02/15 Bought new from Office Depot
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Snow leapord
JA: How long has this been an issue? What happened right before this popped up?
Customer: I printed two photos and the color was strange - blue hue. Immediately after I printed the second one, the "ink supply is low" came on.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Don't think so. Just want to know how to get my (free?) ink supply
Submitted: 6 months ago.
Category: Printers
Expert:  Joel Kalman replied 6 months ago.

Hello. My name is ***** ***** I can help you solve your problem. Please give me a few moments to review your problem, and I will get right back to you.

Expert:  Joel Kalman replied 6 months ago.

The HP Instant Ink replacement service is not free. It is a discount program that requires an internet connection to monitor your ink supply and charges a monthly fee based upon how many sheets you print each month.