How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Just move to fl for the winter and I can't get my printer to

Customer Question

Just move to fl for the winter and I can't get my printer to connect to the Wi-Fi in the condo. I had no trouble connecting the computer to the Wi-Fi. Can you help?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: mg5722
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc and not sure what os you mean?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last two days, I get a message that the Wi-Fi can't connect and then it asks me to hit ok on printer and it may connect later but that doesn't happen
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  MikeW replied 7 months ago.

Hello my name is ***** ***** I will be happy to assist you with this. We are going to have to get your printer connected to the wifi then redirect your pc to the printer. It would be much easier if we could talk on the phone to do this so I will send you a phone call request. If you don't wish to talk by phone we can continue on the message board.