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Richard, Technician
Category: Printers
Satisfied Customers: 37544
Experience:  Printer and scanner problem resolver for over 15 years
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I can not print, and it is asking for a passphrase. I do not

Customer Question

I can not print, and it is asking for a passphrase. I do not know the passphrase
JA: What's the make/model number of your printer? How old is it?
Customer: color laser jet pro MFP M476
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is a new computer, so this morning.
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's it
Submitted: 8 months ago.
Category: Printers
Expert:  Richard replied 8 months ago.

Hi there and welcome

This is the security for your wireless network that it is asking to connect to.

Look on your wireless network router and you should see either network key, security key, or passphrase

This is what you need to enter in

Let me know the results please

Thank you