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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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There is a black cover over the cartridge box I cannot seem

Customer Question

There is a black cover over the cartridge box I cannot seem to open to access cartridges
JA: What's the make/model number of your printer? How old is it?
Customer: 420 xp about 3-4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: about a week, Nothing appeared wrong before this incident
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 7 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know the make and model of the printer.