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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an error on my dell 2155cdn printer. The error

Customer Question

I have an error on my dell 2155cdn printer. The error message is 016-317 . I want to know how can I repair this printer
Submitted: 7 months ago.
Category: Printers
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

Were you trying to do a firmware update before this happened?

Customer: replied 7 months ago.
I have alread held down the up and down arrows and then turned the computer on. I have also tried unpluging the printer and cycling the on off button.
Customer: replied 7 months ago.
No update
Expert:  technicalcat replied 7 months ago.

Were you trying to do a firmware update before this happened? What happened before the error happened?

Customer: replied 7 months ago.
The error just came up on the printer by itself. I have not did any firmware update.
Customer: replied 7 months ago.
I am still waiting on my answer
Customer: replied 7 months ago.
Please refund my payment of $23.00. I never did received the correct answer to the question.