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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Lap top and printer not recognising each other? since nbn

Customer Question

lap top and printer not recognising each other ? since nbn on. Epson XP-220
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Not old; lasy year.XP-220 expression HOME printer scanner
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac. Sorry what do you mean by operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: ? since on nbn.Function fine before
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thanks
Submitted: 6 months ago.
Category: Printers
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.
I will help you now.

Have you already tried disconnecting and reconnecting the printer to the wireless network? This is usually accomplished using the buttons and display on the printer itself (not your computer).

Customer: replied 6 months ago.
If I could find my instructions that came with printer I probably would be ok. I thought if I take printer off lap top then restart search for each other but don't know how to do that
Customer: replied 6 months ago.
noted $5.00 and $27.00 taken from my acc. already, with no resolution just an offer for me to pay more. Please end my enquiry now and refund my acc. . Thanking you for responses