How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18113
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

My problem is the type is blurry. I have aligned it several

Customer Question

My problem is the type is blurry. I have aligned it several times, cleaned it, deep cleaned it multiple times and I still get the same result. I contacted support in November, was sent 2 new print cartriges, ran the sequence again with no improvement. I need to know if there is anything else I can do...
JA: What's the make/model number of your printer? How old is it?
Customer: oh, sorry, I meant to include that. It is a MX492 and it's about a year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC laptop; windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been several months...and happened when I changed the print cartriges
JA: Anything else you want the printer expert to know before I connect you?
Customer: I think that is it....
Submitted: 9 months ago.
Category: Printers
Expert:  Electronics Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 9 months ago.

What type of paper are you printing on?

What software are you printing from?

Customer: replied 9 months ago.
Staples Multipurpose paper and Windows 10
Customer: replied 9 months ago.
I don't have $39 available...
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 9 months ago.
Are you still here?
Expert:  Electronics Pete replied 9 months ago.

Yes, you can decline any automated offers that may pop up - they are sent automatically by the site.

Expert:  Electronics Pete replied 9 months ago.

What softwareare you using on your Windows 10 computer?

(e.g. Microsoft Word, Photoshop, etc)

Customer: replied 9 months ago.
Microsoft
Expert:  Electronics Pete replied 9 months ago.

Microsoft is the brand name; I need to know what software you are using? What program?

Customer: replied 9 months ago.
Microsoft Office
Google Chrome
Expert:  Electronics Pete replied 9 months ago.

When did the printer last print successfully? i.e. not blurry

Could you attach a scanned example so I may see the blurry results?

Customer: replied 9 months ago.
It has been since September. The attached form should be what I just printed and scanned
Expert:  Electronics Pete replied 9 months ago.

You have sent a spreadsheet, can you send a scanned image of what is actually coming out of the printer?

Customer: replied 9 months ago.
Correction...this should be it
Expert:  Electronics Pete replied 9 months ago.

Ok, so this is an alignment problem, not a cleanliness problem.

You will need to align the print head.

Customer: replied 9 months ago.
I have done that several times without improvement
Expert:  Electronics Pete replied 9 months ago.

Did you do the following?:

  1. Open the printer driver setup window

  2. Click Print Head Alignment on the Maintenance tab

    The Start Print Head Alignment dialog box opens.

  3. Load paper in the printer:

    Load one sheet of A4 size or Letter size plain paper into the paper tray.

  4. Print head alignment pattern printing:

    Make sure that the printer is on and click Align Print Head.
    The adjustment pattern is printed.

  5. Adjustment pattern scanning:

    After the adjustment pattern is printed, a message is displayed.
    As instructed in the message, load the adjustment pattern onto the platen, and press the Start button on the printer.
    Print head alignment starts.

Customer: replied 9 months ago.
I have...but will do it again
Customer: replied 9 months ago.
It did not finish the last step
Customer: replied 9 months ago.
Here is the result
Expert:  Electronics Pete replied 9 months ago.

Did you scan the result into the machine?

Expert:  Electronics Pete replied 9 months ago.

You need to put the printout result onto the glass plate the CORRECT WAY AROUND, as shown, then press the Confirm button to scan it in and correct the alignment.

Customer: replied 9 months ago.
It didn't make a difference
Expert:  Electronics Pete replied 9 months ago.

No change at all?

Expert:  Electronics Pete replied 9 months ago.

If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually:

  1. Select Custom Settings from the pop-up menu on the Canon IJ Printer Utility

  2. Switch head alignment to manual

    Check the Align heads manually check box.

  3. Apply the settings

    Click Apply and when the confirmation message appears, click OK.

  4. Select Test Print from the pop-up menu on the Canon IJ Printer Utility

  5. Click the Print Head Alignment icon

    A message is displayed.

  6. Load paper in the machine

    Load three sheets of A4 size or Letter size plain paper into the front tray.

  7. Execute head alignment

    Make sure that the machine is on and click Align Print Head.
    The first pattern is printed.

  8. Check the printed pattern

    Enter the numbers of the patterns with the least amount of streaks in the associated boxes, and click OK.

    Note
    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks.

      (A) Least noticeable vertical streaks

      (B) Most noticeable vertical streaks

    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal streaks.

      (A) Least noticeable horizontal streaks

      (B) Most noticeable horizontal streaks

  9. Confirm the displayed message and click OK

    The second pattern is printed.

  10. Check the printed pattern

    Enter the numbers of the patterns with the least amount of streaks in the associated boxes, and click OK.

    Note
    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks.

      (A) Least noticeable vertical streaks

      (B) Most noticeable vertical streaks

  11. Confirm the displayed message and click OK

    The third pattern is printed.

  12. Check the printed pattern

    Enter the numbers of the patterns with the least noticeable horizontal stripes in the associated boxes, and click OK.

Customer: replied 9 months ago.
There are no numbers on the printout
Expert:  Electronics Pete replied 9 months ago.

Did you select the Align heads manually check box?

Customer: replied 9 months ago.
There is no option for manual alignment, but I did use the settings on the printer itself.
Expert:  Electronics Pete replied 9 months ago.

Ok, you need to ensure it is manual alignment to see the numbers on the printout. You will get this option when you use the Canon Printer Utility.

Customer: replied 9 months ago.
OK, I have finally figured out how to align the print head manually! I really didn't think this would take this long!
Customer: replied 9 months ago.
Here is the latest result...
Expert:  Electronics Pete replied 9 months ago.

OK, great! So are you able to enter the number patterns of the best looking lines?

e.g. 0,2,1,0,0

Customer: replied 9 months ago.
Good morning, Pete! My you work long hours.
Where do I enter the numbers?
Expert:  Electronics Pete replied 9 months ago.

You need to enter the numbers at point number 8 on the previous instructions - this will be a window that is displayed on your computer when you run the Canon IJ Printer Utility and select Align heads manually

Customer: replied 9 months ago.
There was some improvement. I do not get a pop up box to enter any numbers, however...
I am running the manual alignment yet again.
Expert:  Electronics Pete replied 9 months ago.

Ok, let me know how it goes...

Customer: replied 9 months ago.
There has been no change ...
Expert:  Electronics Pete replied 9 months ago.

Ok, what happens if you go through the process and enter some different numbers, e.g. 5, 5, 5, 5, 5

Does it change at all?

If so, you may be able to correct it by a process of trial and error.

Customer: replied 9 months ago.
There is no where to add numbers...I have windows 10...all of the directions stop at windows 8. None of the pop ups offer a place to put in numbers.
Jan
Expert:  Electronics Pete replied 9 months ago.

When you follow the instructions to align the print head manually, what do you see?

Could you attach a screenshot?

Expert:  Electronics Pete replied 9 months ago.

Hi Jan, just following up on your question - are you making any progress with this?

Customer: replied 8 months ago.
Pete, I have not made any progress. I'm very frustrated and feel my only option is to get a new printer.
Expert:  Electronics Pete replied 6 months ago.

Hi Jan,

Just following up on your printer question - is everything ok now?

Is there anything else I can help you with?
Customer: replied 6 months ago.
I am all set. I could not resolve the problem so I purchased a new printer.
Jan
Expert:  Electronics Pete replied 5 months ago.

Ok Jan, let me know if you need further assistance at all.

Best,

Pete.