Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
What type of paper are you printing on?
What software are you printing from?
Yes, you can decline any automated offers that may pop up - they are sent automatically by the site.
What softwareare you using on your Windows 10 computer?
(e.g. Microsoft Word, Photoshop, etc)
Microsoft is the brand name; I need to know what software you are using? What program?
When did the printer last print successfully? i.e. not blurry
Could you attach a scanned example so I may see the blurry results?
You have sent a spreadsheet, can you send a scanned image of what is actually coming out of the printer?
Ok, so this is an alignment problem, not a cleanliness problem.
You will need to align the print head.
Did you do the following?:
Open the printer driver setup window
Click Print Head Alignment on the Maintenance tab
The Start Print Head Alignment dialog box opens.
Load paper in the printer:
Load one sheet of A4 size or Letter size plain paper into the paper tray.
Print head alignment pattern printing:
Make sure that the printer is on and click Align Print Head.The adjustment pattern is printed.
Adjustment pattern scanning:
After the adjustment pattern is printed, a message is displayed.As instructed in the message, load the adjustment pattern onto the platen, and press the Start button on the printer.Print head alignment starts.
Did you scan the result into the machine?
You need to put the printout result onto the glass plate the CORRECT WAY AROUND, as shown, then press the Confirm button to scan it in and correct the alignment.
No change at all?
If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually:
Select Custom Settings from the pop-up menu on the Canon IJ Printer Utility
Switch head alignment to manual
Check the Align heads manually check box.
Apply the settings
Click Apply and when the confirmation message appears, click OK.
Select Test Print from the pop-up menu on the Canon IJ Printer Utility
Click the Print Head Alignment icon
A message is displayed.
Load paper in the machine
Load three sheets of A4 size or Letter size plain paper into the front tray.
Execute head alignment
Make sure that the machine is on and click Align Print Head.The first pattern is printed.
Check the printed pattern
Enter the numbers of the patterns with the least amount of streaks in the associated boxes, and click OK.
If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks.
(A) Least noticeable vertical streaks
(B) Most noticeable vertical streaks
If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal streaks.
(A) Least noticeable horizontal streaks
(B) Most noticeable horizontal streaks
Confirm the displayed message and click OK
The second pattern is printed.
The third pattern is printed.
Enter the numbers of the patterns with the least noticeable horizontal stripes in the associated boxes, and click OK.
Did you select the Align heads manually check box?
Ok, you need to ensure it is manual alignment to see the numbers on the printout. You will get this option when you use the Canon Printer Utility.
OK, great! So are you able to enter the number patterns of the best looking lines?
You need to enter the numbers at point number 8 on the previous instructions - this will be a window that is displayed on your computer when you run the Canon IJ Printer Utility and select Align heads manually
Ok, let me know how it goes...
Ok, what happens if you go through the process and enter some different numbers, e.g. 5, 5, 5, 5, 5
Does it change at all?
If so, you may be able to correct it by a process of trial and error.
When you follow the instructions to align the print head manually, what do you see?
Could you attach a screenshot?
Hi Jan, just following up on your question - are you making any progress with this?
Just following up on your printer question - is everything ok now?
Ok Jan, let me know if you need further assistance at all.