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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Need to download the software for printer. Lost my disc, HP

Customer Question

need to download the software for printer. Lost my disc
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Color LaserJet 2600N I am old, this is younger than I am but not by much.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10 64 bite
JA: How long has this been an issue? What happened right before this popped up?
Customer: No idea. All of a sudden that particular printer is not listed in my computer. I think because I had a computer problem I reset my computer to an earlier date than when I added the software?
JA: Anything else you want the printer expert to know before I connect you?
Customer: It is a great printer, have many dollars in cartridges and want to be able to get it up and running again
Submitted: 6 months ago.
Category: Printers
Expert:  MikeW replied 6 months ago.

Hello my name is ***** ***** I'll be very happy to assist you today. HP doesn't make a windows 10 64 bit driver for this printer.