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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17691
Experience:  HNC Computing; Large format and multifunction printer expert
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It is not printing at all. says first paper jam but none

Customer Question

It is not printing at all. says first paper jam but none seen. then says to shut it down and restart and if problem still exists take to a tech
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: canon wireless PIXMA MG5420 approximatley 5-6 years. not sure
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc lap top , windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happen two nights ago. was printing and then stopped with notice in red.
JA: Anything else you want the printer expert to know before I connect you?
Customer: At first said a jam of paper but I checked it and I see no paper jam.
Submitted: 7 months ago.
Category: Printers
Expert:  Electronics Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 7 months ago.

Please reply and let me know if you still need assistance with this.

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