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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can copy from the net and e-mails, but cannot copy a

Customer Question

I can copy from the net and e-mails, but cannot copy a document.
JA: What's the make/model number of your printer? How old is it?
Customer: HP Envy 5640. I purchased it on September 22 2016
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I Had replaced my cheap speakers with new ones, also low cost. Once in a while I would have a problem with getting results when pushing the copy button
JA: Anything else you want the printer expert to know before I connect you?
Customer: I get a note that I don't have the right paper installed, but I Haven't changed it.
Submitted: 7 months ago.
Category: Printers
Expert:  Joel Kalman replied 7 months ago.

Hello. My name is ***** ***** I can help you solve your problem. Please give me a few moments to review your problem, and I will get right back to you.

Expert:  Joel Kalman replied 7 months ago.

In your question you mention copying webpages and emails and not copying documents. I think what you are referring to is printing, not copying. Copying is when you place a hard copy on the scanner glass and make another hard copy from it. Printing is where you make a hard copy from an electronic image. I think that what you mean to say is that you can print from the web an email but not from a document.

What is the document application from which you are attempting to print?

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