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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Both red lights blinking, C88+ Model B251A, OS 10, 1 day

Customer Question

both red lights blinking
JA: What's the make/model number of your printer? How old is it?
Customer: C88+ Model B251A
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: OS 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 day nothing popped up
JA: Anything else you want the printer expert to know before I connect you?
Customer: I had it packed away. I tried other printers and nothing compared to Epson glossy printer paper and Epson printer. So I unpacked printer and printer around 100 prints. Then printer stopped - no message, just stopped and started blinking both red lights with problem message.
Submitted: 8 months ago.
Category: Printers
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 8 months ago.

Are the lights blinking simultaneously, or alternating?