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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Haven't been able to scan on new mx490. Get a message sing

Customer Question

Haven't been able to scan on new mx490. Get a message sing pc not connected, but all other functions work
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Brand new Canon pixma mx490
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Scanner has never worked despite reinstalling start up several times
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Printers
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is the printer connected by a USB cable, or through a wireless connection?

Does it print from a computer OK? just to make sure.

Customer: replied 8 months ago.
Wireless, prints from laptop fine. Not connected to a pc
Expert:  Russell H. replied 8 months ago.

OK. You have a Windows 10 PC then, to print to the printer from.

Did you install the printer's driver and software when you first acquired it?

Customer: replied 8 months ago.
Expert:  Russell H. replied 8 months ago.

Did scanning ever work?

Does photocopying work?

Customer: replied 8 months ago.
Scanning has never worked, copying does
Expert:  Russell H. replied 8 months ago.


Have you tried using Canon Scan, or perhaps the somewhat older MP Navigator EX program, to manage or order a scan be done ? those are the advisable applications to use.