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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It can send faxes but it won't receive them, Epson WF-3620

Customer Question

It can send faxes but it won't receive them
JA: What's the make/model number of your printer? How old is it?
Customer: Epson WF-3620 and is 3 weeks old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: No computer. I wanted a 'stand alone' fax machine only
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I hooked it up to a phone line.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thank you.
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

Initially, could you please have a look at the back and check that the phone cord is plugged into the #1 LINE port and not into the #2 tel/tad port?

Customer: replied 7 months ago.
It's at the top port, but it doesn't say what number that is
Customer: replied 7 months ago.
The phone number for the fax is: (###) ###-####That's a different number than my 'talking' phone
Customer: replied 7 months ago.
One other thing--I can send a fax, but can't receive them
Customer: replied 7 months ago.
What do I do now?
Expert:  Nathan replied 7 months ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or call your bank to clear a security hold on your account (the 2nd charge is usually what triggers this, not a problem with the card number/info). I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.