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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It can send faxes but it won't receive them, Epson WF-3620

Customer Question

It can send faxes but it won't receive them
JA: What's the make/model number of your printer? How old is it?
Customer: Epson WF-3620 and is 3 weeks old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: No computer. I wanted a 'stand alone' fax machine only
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I hooked it up to a phone line.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thank you.
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

Initially, could you please have a look at the back and check that the phone cord is plugged into the #1 LINE port and not into the #2 tel/tad port?

Customer: replied 7 months ago.
It's at the top port, but it doesn't say what number that is
Customer: replied 7 months ago.
The phone number for the fax is: (###) ###-####That's a different number than my 'talking' phone
Customer: replied 7 months ago.
One other thing--I can send a fax, but can't receive them
Customer: replied 7 months ago.
What do I do now?
Expert:  Nathan replied 7 months ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or call your bank to clear a security hold on your account (the 2nd charge is usually what triggers this, not a problem with the card number/info). I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.

Thanks,

Nathan