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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19935
Experience:  5+ years as Tech
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Won't scan, but print and copy functions work fine. Brother

Customer Question

Won't scan, but print and copy functions work fine.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Brother MFC 7340
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since yesterday after I installed 2016 software for tax preparation
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Printers
Expert:  crash2199 replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 8 months ago.

Click on Start and look for Brother then Brother Utilities then ControlCenter

Do you see that program?

Expert:  crash2199 replied 8 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.