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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson DS-40 will not work. Computer doesn't see it.

Customer Question

My Epson DS-40 will not work. Computer doesn't see it. Worked fine last week.
Submitted: 6 months ago.
Category: Printers
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 6 months ago.
Great...help!
Expert:  Michelle replied 6 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know how is the printer connected to the computer?

Customer: replied 6 months ago.
It is a scanner...connected by USB
Expert:  Michelle replied 6 months ago.

What Operating System (OS) is running on the computer?

Customer: replied 6 months ago.
Windows 10...it is an upgrade. Please note that earlier this week, the scanner worked just fine.
Expert:  Michelle replied 6 months ago.

Windows 10 is 32bit or 64bit?

Customer: replied 6 months ago.
I think 32...90% sure. I'm not real computer savy.
Expert:  Michelle replied 6 months ago.

click on stat and select search box type in dxdiag and hit enter.

Customer: replied 6 months ago.
Click on stat? Where do I find that?
Customer: replied 6 months ago.
Do I type where it says ask me anything?
Customer: replied 6 months ago.
OK got it...first time it brought up internet...now I have DirectX Diagnostic Tool
Expert:  Michelle replied 6 months ago.

yes

Customer: replied 6 months ago.
Windows 10 Pro 64 bit
Customer: replied 6 months ago.
Hello?
Expert:  Michelle replied 6 months ago.

unplug the scanner from the computer and install the driver from the link given below

http://tech.epson.com.au/downloads/category.asp?sCategory=Scanner&id=workforce_ds-40&SelOS=Y

Expert:  Michelle replied 6 months ago.

plug in the scanner to the usb when system will prompt.

Customer: replied 6 months ago.
OK...I think the download is done. No prompt.
Expert:  Michelle replied 6 months ago.

install the driver and connect the scanner.

Customer: replied 6 months ago.
OK Done
Customer: replied 6 months ago.
Still Nothing
Customer: replied 6 months ago.
EPSON Scan gives me error message as follows:
Cannot communicate with scanner. Make sure scanner is on, correctly setup and connected with no errors indicated. For detailed information, see Solving Problem's in users guide.
Expert:  Michelle replied 6 months ago.

i am out of ideas and will opt out and open the question

Customer: replied 6 months ago.
When I go into settings, devices...the 1st item listed is Epson DS-40
Customer: replied 6 months ago.
Forget it...I'll go to Geek Squad. Please don't charge me. Thank you.