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crash2199, Technician
Category: Printers
Satisfied Customers: 19454
Experience:  5+ years as Tech
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The finisher is out of service, imagistics 3511,

Customer Question

the finisher is out of service
JA: What's the make/model number of your printer? How old is it?
Customer: imagistics 3511
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: imagistics3511
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened today while checking for a misprint
JA: Anything else you want the printer expert to know before I connect you?
Customer: I did open panel on printer with green part and tried realigning it
Submitted: 7 months ago.
Category: Printers
Expert:  crash2199 replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 7 months ago.

This issue is usually related to the stapler mechanism -- Try opening the door and making sure the stapler is not stuck or pressed down then try again.

If the issue continues, it will need to be serviced by Canon. Please call 1-***-***-**** to setup a service call.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

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