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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24893
Experience:  Computer networking/repair. 12+ years experience.
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I am trying to replace an ink cart. but the unit won't move

Customer Question

I am trying to replace an ink cart. but the unit won't move the cart. pack into position
JA: What's the make/model number of your printer? How old is it?
Customer: WF2750
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell computer with Windows 8.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is a new printer and my first time attempting a replacement
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's all
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

This is not an automatic process as on some other printers, some menu steps are required prior to physical replacement:
Press the home (house icon) button and select Setup (wrench icon) > Maintenance > Ink Cartridge Replacement.

Lift up the scanner unit (below the glass)

Open the cartridge cover

Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

Gently shake the new cartridge four or five times, then remove the cartridge from the package, removing the yellow tape.

Insert the new cartridge into the holder and push it down until it clicks into place.

Close the cartridge cover and push it down until it clicks into place.

Select Check on the LCD screen to make sure the cartridge or cartridges are installed correctly.

Close the scanner unit.

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Thank you, ***** ***** a nice day,

Nathan