How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37531
Experience:  Troubleshoot printers, scanners, etc.
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

It just had paper jam. I was able to clear the machine and

Customer Question

It just had paper jam. I was able to clear the machine and it is fine now. Thank you.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is a brother Printer mocel # HL4150 and it is about one year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: The computer is a Hewlett Packard pavilion. Window 7 is the operating system.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I replace the cyAN toner and AND RESET IT. My secretary was printing our bulletin double sided when it jammed. I was not here at the time and came in this morning to see what was the problem. I had the manjuel downloaded but could not find it on my computer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no but I have the problem resolved and the printer is working again. I would like to know more about resetting the printer
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.


I'm sorry about the issue. Here is the reset process, if you need in the future:

  1. Make sure printer is powered on.
  2. Open the printer's cover to reveal the toner cartridges.
  3. Press the two buttons Secure and Cancel at the same time.
    - Then the printer's screen should display a new menu.
  4. Use the + (plus) and (minus) buttons to select the ink cartridge toner you wish to reset.
    • K = Black
    • C = Cyan
    • M = Magenta
    • Y = Yellow
    • STD = Standard Capacity Cartridge
    • HC = High Capacity Cartridge
    • SHC = Super High Capacity Cartridge.
  5. Press the OK button.
  6. Close the printer's cover.

- If the printer's screen shows toner is out (or low), and if it does not allow you to print any more, then you can use the reset process above, then it will let you continue printing with having to replace the ink. You can continue to print until there is no more ink.

- The printer's user guide / manual is at the Brother website below:

- And all the troubleshooting information is at the Brother website below:

- Do you have any further question? And/or do you need anything else for now?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 7 months ago.


How are you? Do you have any further question about this? And/or do you need help with anything else?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,