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I have an HP Pavilion laptop which is not communication with

Customer Question
my Brother-brand printer, even though...
I have an HP Pavilion laptop which is not communication with my Brother-brand printer, even though this printer is listed as default printer. om the laptop.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I think the laptop is about 3 years old. I don't see a model number on the laptop - where should I be looking?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: About two weeks...I don't remember any incident just before the incident took place
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 year ago.Category: Printers
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Answered in 10 hours by:
1/7/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,317
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 1 year ago

Which Brother model do you have?

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Customer reply replied 1 year ago
MFC-J480 DW
Technician: Josh, Technician replied 1 year ago

It is likely that the printer needs to be setup again.

Click here: http://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcj470dw_us_eu_as&os=10012

Click on Full Driver & Software Package

Click on Agree to the EULA and Download button

Run the downloaded program to install your printer again.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

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Technician: Josh, Technician replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 1 year ago
Problem resolved elsewhere.
Technician: Josh, Technician replied 1 year ago

Thank you for the update.

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Josh
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,317
21,317 Satisfied Customers
Experience: 5+ years as Tech

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