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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently purchased a Cannon PIXMa MG2522. It won't printer

Customer Question

I recently purchased a Cannon PIXMa MG2522. It won't printer any documents. Message says Printer Off Line. I have changed all of the Plugs, Rebooted and still noting. I am at wits end, I am 75 years of age and disabled, I really need to have equipment that works. Appreciate your assistance.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Ptinter is about 2-3 weeks old, never done this before.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: OPTtriplexGX 620
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started to day. I have used it, printed Letters and Envelops and material for my book.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have Restarted my computer, all is does when I select print is shoot blank pages, and won't print anything. Message say Printer off line.
Submitted: 6 months ago.
Category: Printers
Expert:  Elgin Vega replied 6 months ago.

Hi, my name is***** will try my best to help you with this request.

Please go to this link to download team viewer

Just install it and open it, give me the ID and password, so I can connect remotely to your computer

Customer: replied 6 months ago.
Clicked on the link, nothing happens.
Expert:  Elgin Vega replied 6 months ago.

dont click the link copy the link and paste in a web browse, like internet explorer, firefox or chrome, then press enter.