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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is only scanning part of the page, brand new canon mp

Customer Question

it is only scanning part of the page
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: brand new canon mp 230
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: first time I have tried to scan. It scans well but the bottom of he page is missing
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

Does the problem persist when you try to make photocopies using the printer itself (not your computer)?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
After just costing me $5 I have now figured the problem out myself. Thanks for nothing.
Customer: replied 7 months ago.
Why are you not replying to this comment??
Expert:  technicalcat replied 7 months ago.

Hello, Did you still need help with this problem?

Customer: replied 7 months ago.
No, l resolved the problem myself. It cost money for nothing.