How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sudipto Your Own Question
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5690
Experience:  DIploma in Computer Hardware
Type Your Printers Question Here...
Sudipto is online now
A new question is answered every 9 seconds

I have an Epson WF-7520 printer. I use only Epson cartridges

Customer Question

I have an Epson WF-7520 printer. I use only Epson cartridges but my printer is blocked with an error message that I am using an unrecognized cartrige
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: WF-7520 ⅔ years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has happened before and I have had to throw away perfectly good expensive cartridges
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  Sudipto replied 7 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 7 months ago.

Do you have the old cartridge with you?

Customer: replied 7 months ago.
It's in the printer
Expert:  Sudipto replied 7 months ago.

Ok, then remove the cartridges and then, clean the contacts on the cartridges and on the carriage with cotton swab and IP alcohol then, let me know how it goes for you.

Related Printers Questions