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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP printer 8610 will not print Error #OXC 19a003, model

Customer Question

My HP printer 8610 will not print Error #OXC 19a003
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: model Pro 8610 serial # CNN44SB310Z
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP ENVY Pnoemix
JA: How long has this been an issue? What happened right before this popped up?
Customer: Several weeks ago before Holydays. My OS is windows 10
JA: Anything else you want the printer expert to know before I connect you?
Customer: I did pull out the printer head, turned printer off (power off) and I did replaced the the head in , turned power on but still comes the same error. do not use this printer very much only few times a week
Submitted: 9 months ago.
Category: Printers
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

How old is your printer, please?

Do you use HP OEM-original ink cartridges in it?

Customer: replied 9 months ago.
Expert:  Russell H. replied 9 months ago.

Good. How old is your printer, please?

Customer: replied 9 months ago.
No thank you I feels that you are not a reliable site. I dc / my "subscription "
Expert:  Russell H. replied 9 months ago.

We are a reliable site, and highly rated - as is my work at this site.

Please explain what you mean by ' dc / my "subscription" ', and I will do what I can to render a reliable result for you.