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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need to change the credit card, HP ENVY 5530 e-All-in-One

Customer Question

I need to change the credit card
JA: What's the make/model number of your printer? How old is it?
Customer: HP ENVY 5530 e-All-in-One Printer 2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Asus Computer
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday, I had to get a new credit card to get rid of a situation. I do not want to put the new card number on email
JA: Anything else you want the printer expert to know before I connect you?
Customer: the printer does not print all of a page sometimes. They tell me something is wrong with one of the cartridges
Submitted: 6 months ago.
Category: Printers
Expert:  Robert M. replied 6 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 6 months ago.

is your problem with a credit card or with a printer ?