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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Canon MG5220 is printing a double line, like a shadow. It

Customer Question

My Canon MG5220 is printing a double line, like a shadow.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It has slowly been printing worse and worse over the last quarter. I imagine that the printer is four years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC 2007
JA: How long has this been an issue? What happened right before this popped up?
Customer: Its been a problem for roughly two-three months with no other issues prior.
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's it.
Submitted: 9 months ago.
Category: Printers
Expert:  crash2199 replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 9 months ago.

Please try a print head cleaning and nozzle check on the printer using the software on your computer.

Click here:

Please let me know if the issue continues after cleaning and nozzle check.

Customer: replied 9 months ago.
Just got an error message B200.
Customer: replied 9 months ago.
It says disconnect from power and call service center.
Expert:  crash2199 replied 9 months ago.

How old is the printer?