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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9110
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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The ink is full but it's printing very light, Epson xp-320

Customer Question

The ink is full but it's printing very light
JA: What's the make/model number of your printer? How old is it?
Customer: Epson xp-320 I've had it for a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC I think maybe the ribbon is out of line?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I did have a paper jam
JA: Anything else you want the printer expert to know before I connect you?
Customer: no that it
Submitted: 9 months ago.
Category: Printers
Expert:  Robert M. replied 9 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 9 months ago.

2 possibilities

1 the print head is clogged

There is a cleaning routine on the printer menu

It is usually under maintenance or settings or tools or ink


2 you are printing on plain paper but the program printing is set to print on photo paper or photo quality

Glossy photo paper does not absorb ink like plain paper so the printer puts a lot less out if it thinks it is printing to photo paper

Customer: replied 9 months ago.
I already ran the cleaning process, and it's not set for photo paper. It was printing fine until the paper jammed then this problem started
Expert:  Robert M. replied 9 months ago.

there might be something stuck under the print head that is keeping it from getting close enough to the paper to print correctly

or it might even have been bent a bit if the jam was bad enough.

you can try doing a print head alignment

you can remove the printhead and put it back

but in that printer it is a royal pain.

this video shows how but i don't know that i would recommend it for a non professional.