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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 18940
Experience:  5+ years as Tech
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The printer message says that printer error has occurred.

Customer Question

the printer message says that printer error has occurred. Unplug the power cord and contact the service center.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Cannon MX860, and it's purchsed in 2010.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac and OS X El Capitan.
JA: How long has this been an issue? What happened right before this popped up?
Customer: two days ago and it happened when I want to print some documents.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 6 months ago.
Category: Printers
Expert:  crash2199 replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 6 months ago.

Usually, this error is an internal error that would require a repair/replacement but first, let's try something:

With the power on, remove the power cord from the back of the printer.

Wait 2 minutes

Plug the power cord back in and power it on.

Do you still have the error?

Customer: replied 6 months ago.
Expert:  crash2199 replied 6 months ago.

If the steps did not fix the issue then unfortunately, it has a hardware failure and it would require replacement/repair. Since it is outside of the warranty phase, it can cost anywhere from $100-$300 depending on the exact issue and at that price point, you can buy a new printer that comes with a 1 year warranty. It is always up to the customer to decide if the cost of repair makes more financial sense than replacing the printer but I would recommend replacing the printer.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 6 months ago.
Then, what should I do?
Expert:  crash2199 replied 6 months ago.

If the steps did not fix the issue then unfortunately, it has a hardware failure and it would require replacement/repair. Since it is outside of the warranty phase, it can cost anywhere from $100-$300 depending on the exact issue and at that price point, you can buy a new printer that comes with a 1 year warranty. It is always up to the customer to decide if the cost of repair makes more financial sense than replacing the printer but I would recommend replacing the printer.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.