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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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LIGHT PRINTING EVEN AFTER CHANGING BLACK CARTRIGE, 8600 HP

Customer Question

LIGHT PRINTING EVEN AFTER CHANGING BLACK CARTRIGE
JA: What's the make/model number of your printer? How old is it?
Customer: 8600 HP OFFICEJET
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP
JA: How long has this been an issue? What happened right before this popped up?
Customer: 5 DAYS BEFORE CHANGING CARTRIGE STILL LIGHT
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 6 months ago.
Category: Printers
Expert:  Kris R replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 6 months ago.

Can you give me the serial number of the printer please?

Customer: replied 6 months ago.
CN2B7B4J7Y
Expert:  Kris R replied 6 months ago.

What year was it purchased?