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MikeW, Computer Engineer
Category: Printers
Satisfied Customers: 327
Experience:  32+ years Computer and Networking Experience
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Cannot receive faxes. Message says fax log is full. How can

Customer Question

Cannot receive faxes. Message says fax log is full. How can I correct this?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Hpenvy7640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pic windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was receiving faxes ok. Just happened yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: Would like to receive faxes automatically. Now I have to be at the machine to press accept. How can I make it automatic?
Submitted: 7 months ago.
Category: Printers
Expert:  MikeW replied 7 months ago.

Hello. My name is ***** ***** I will be happy to assist you. To clear the fax log on your printer do this:

1. From the printer control panel display, touch Setup.

2. Touch Fax Setup, and then touch Tools.

3. Touch Clear Fax Log

Clearing the fax log also deletes all faxes stored in memory.

Do you need instructions on setting up auto answer for receiving your faxes also?