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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 36826
Experience:  Printer and scanner problem resolver for over 15 years
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My Canon MB 2320 is in error status, and won't print

Customer Question

my Canon MB 2320 is in error status, and won't print
Submitted: 7 months ago.
Category: Printers
Expert:  Electronics Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 7 months ago.

An code should appear on the touchscreen and the computer screen when an error occurs.

What is it?

Customer: replied 7 months ago.
Just in error status, not giving an error code
Expert:  Electronics Pete replied 7 months ago.

Can you print a self test from the menu?

Customer: replied 7 months ago.
How do you get the menu screen up on the printer?
Expert:  Electronics Pete replied 7 months ago.

You can tap the touchscreen.

On the home screen, tap Setup.

Then tap Maintenance.

Then tap Cleaning.

Tap yes to confirm.

Customer: replied 7 months ago.
Not letting me get to that on The touchscreen
Customer: replied 7 months ago.
Just has Copy, Scan, Fax, and Cloud on mine
Expert:  Electronics Pete replied 7 months ago.

Can you see the Setup icon anywhere on the display?

Customer: replied 7 months ago.
No
Expert:  Electronics Pete replied 7 months ago.

Ok, I will check if the other techs have any idea on this.

Customer: replied 7 months ago.
Ok
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
Did that and still in error status
Expert:  Richard replied 7 months ago.

Thanks
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please