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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I! I have an old hp desjet F2480 all-in-one-printer,with

Customer Question

I ! I have an old hp desjet F2480 all-in-one-printer,with windows used to print...But we lost our power for a brief period of times,..all of a sudden..i cannot print my documents , except test page what can I do to get it works please > BY the way name is*****: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: it's an hp deskjet f2480 allinone model
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It's a Pavilon 23 PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: a few days of course ..
JA: Anything else you want the printer expert to know before I connect you?
Customer: no ..just that !
Submitted: 9 months ago.
Category: Printers
Expert:  Elgin Vega replied 9 months ago.

Hi, my name is***** will try my best to help you with this request.

Please download teamviewer in this link

Install it and give me the ID and password ***** I can connect to your system and check the problem