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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9049
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I bought a canon MG3029 so I could print from my iPad Air 2.

Customer Question

I bought a canon MG3029 so I could print from my iPad Air 2 . Only can get it to print photos and I really need it to print documents from my email program
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: i just bought it today
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am trying to print from an iPad 2 Air
JA: How long has this been an issue? What happened right before this popped up?
Customer: After I installed it today
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Printers
Expert:  Robert M. replied 7 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 7 months ago.

what email program are you using on the ipad

and have you run the canon iphone app ?

Customer: replied 7 months ago.
I hope you can
Expert:  Robert M. replied 7 months ago.

what email program are you using on the ipad

and have you run the canon iphone app ?

Customer: replied 7 months ago.
I use the email program that came with the iPad. I have run the canon iPad app
Expert:  Robert M. replied 7 months ago.

it really depends what mail app you are using.

outlook wont print period

the ipad mail app should if you have a printer set up for airprint

you have to use the share button to see the print option though

  1. Open the Mail app and the email you want to print. If you want to print an attached document (such as a PDF file) then click on the attachment to open it inside the Mail app.
  2. Tap Share (the icon shaped as a curved arrow). If you don't see the Share icon slide up to the top of the Mail message to reveal it.
  3. Make sure your AirPrint printer is displayed in the Printer area. if not tap print to set up the printer
Customer: replied 7 months ago.
That's the problem I was told when I bought the printer it was compatible with iPad Air 2 but it seems it is not. I don't get a share button all I get is a icon that looks like a piece of paper with an arrow up the middle
Customer: replied 7 months ago.
When I click on that I get a bunch of icons and one that says print but when I click on it I get a page that says printer options and when I go to select printer it says not found
Expert:  Robert M. replied 7 months ago.

does it say what printer it is printing to ?

Expert:  Robert M. replied 7 months ago.

try running the canon print app

https://itunes.apple.com/us/app/canon-print-inkjet-selphy/id664425773?mt=8

Customer: replied 7 months ago.
No it just says looking for printer
Customer: replied 7 months ago.
Not available in Canada it says
Expert:  Robert M. replied 7 months ago.

great

try going to your itunes store on the phone and searching for the canon iprint app

Customer: replied 7 months ago.
Can't find that app on the us site or Canada site
Expert:  Robert M. replied 7 months ago.

canada canon says it is there

http://www.canon.ca/inetCA/en/arcproducts/method/gp/pid/19672

but it also does not list emails as one of the things that it can print.

if you don't do this too often you can just take a screenshot and print it

or if you have a web based email you can open it in the web browser and print from there rather than the mail app. that works for stuff like yahoo or gmail pretty well. In fact my wife always uses her yahoo that way because its just easier than the mail app.

Customer: replied 7 months ago.
Well still can't get it. It is PDF files I am trying to print not the emils themselves
Customer: replied 7 months ago.
I think I you should just refund my money as this has not been helpful at all
Expert:  Robert M. replied 7 months ago.

the pdf files should print

see if you can get that app downloaded and configure it

http://www.canon.ca/inetCA/en/arcproducts/method/gp/pid/19672

Expert:  Robert M. replied 7 months ago.

since you don't seem happy i am going to opt out

another expert can pick up if he thinks he can help you better

or you can email***@******.*** for a refund if that doesnt help

Customer: replied 7 months ago.
I can not download the app I have tried several times, and yes I do know what I am doing
Expert:  Robert M. replied 7 months ago.

i never said that you didnt.

but canon says it is available in canada

it is just called canon print

it should be in your app store.

as i said i am going to opt out and if somebody else here has more experience with the ipad and canons they should be able to help you better than i can