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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have the Panasonic KX MC6040 Printer the drivers are not

Customer Question

I have the Panasonic KX MC6040 Printer the drivers are not here and I can not Find my istall disk I need help gettting it reinstalled
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: KX MC6040 and it is about a year old. I had to replace the color drum and in the process I lost it in my computer
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About a month I have tried to reinstall the software but lost the disk and can't find the software on line
JA: Anything else you want the electronics expert to know before I connect you?
Customer: It does tell me that the drivers are missing
Submitted: 7 months ago.
Category: Printers
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?